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At HexaFinds, we are committed to providing quality products and a great shopping experience. Please read our warranty policy carefully.
1. Limited Warranty Coverage
Certain products sold on HexaFinds may include a limited warranty against manufacturing defects. Warranty coverage, if applicable, is valid from the date of delivery.
2. What Is Covered
Our warranty covers:
- Manufacturing defects
- Faulty workmanship
- Product malfunction under normal use
3. What Is Not Covered
The warranty does not cover:
- Accidental damage
- Misuse, abuse, or improper handling
- Normal wear and tear
- Water damage (unless specifically stated as waterproof)
- Damage caused by unauthorized repairs or modifications
- Cosmetic damage that does not affect product functionality
4. Warranty Claim Process
To submit a warranty claim, please contact our support team within the warranty period and provide:
- Order number
- Product name
- Clear photos or videos showing the issue
- Description of the problem
Email: support@hexafinds.com
5. Resolution Options
After reviewing your claim, HexaFinds may, at its discretion:
- Replace the product
- Provide a replacement part
- Offer a store credit
- Issue a refund if a replacement is unavailable
6. Warranty Period
Unless otherwise specified on the product page, products are covered by a 30-Day Limited Warranty from the date of delivery.
7. Shipping Costs
Customers may be responsible for return shipping costs related to warranty claims unless the product arrives defective or damaged.
8. Non-Transferable Warranty
The warranty applies only to the original purchaser and is non-transferable.
9. Contact Us
For warranty-related inquiries, please contact:
HexaFinds Customer Support
Email: support@hexafinds.com
Website: HexaFinds.com