Delivery Information
Last Updated: July 5, 2026
At HexaFinds, we strive to deliver your orders as quickly and efficiently as possible. Please review the information below regarding order processing, shipping, and delivery timelines.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays. During peak seasons, promotional periods, or high order volumes, processing times may be slightly extended.
Delivery Timeframes
Estimated delivery times vary depending on your location and the product ordered.
United States
Estimated delivery: 5–12 business days
Canada
Estimated delivery: 7–15 business days
United Kingdom
Estimated delivery: 5–12 business days
Australia & New Zealand
Estimated delivery: 7–15 business days
Europe
Estimated delivery: 7–15 business days
Rest of the World
Estimated delivery: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, HexaFinds may offer free shipping promotions on selected products or order values.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking updates may take a few days to appear after shipment.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and other fees may be imposed by your local authorities.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Delivery Delays
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:
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Customs inspections
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Weather conditions
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Transportation disruptions
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Public holidays
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High seasonal demand
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Carrier-related issues
HexaFinds is not responsible for delays caused by circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur. Additional shipping fees may apply for reshipment of returned packages.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.
Multiple Item Orders
Some orders may be shipped in separate packages depending on product availability, warehouse locations, or supplier fulfillment processes.
You may receive multiple tracking numbers for a single order.